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We can compliment existing systems with CTI (Computer Telephony Integration) Voice Over IP, multi-site networking, call centre technology, voice-mail and voice processing, call recording systems and call logging software.
CTI allows you to link your computer systems with your telephony network to create a telephony solution that can revolutionise the way you interact with customers, business partners and personnel.
Using CTI it is possible for example, to automatically fetch records from a database or CRM system before a call is connected, providing the agent with all the information they need to service the caller. When calls are received, providing the caller's records are held, their details can 'pop' on the PC screen on the desktop.
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